Return Policy

At Glow Care, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or expired product, you may request a return within 7 days of receiving your order.

Eligible Return Conditions

• Product received is damaged during delivery.
• Wrong product delivered.
• Expired product received.
• Item is unused, unopened, and in its original packaging.
• Return request is submitted within 7 days of delivery.

Non-Returnable Items

• Opened skincare products.
• Used beauty products.
• Products damaged due to customer misuse.
• Products without original packaging.
• Items purchased during clearance or special sale unless damaged.

Refund Policy

Once the returned item has been received and inspected by our quality team, your refund will be processed.

• Refunds are issued to the original payment method.
• Processing may take 5–10 business days depending on your bank.
• Shipping charges are non-refundable unless the error was ours.

Replacement Policy

Instead of a refund, customers may choose a replacement if the product is defective, damaged, or incorrect.

How to Request a Return

1. Email our customer support with your order number.
2. Attach clear photos of the product and packaging.
3. Our support team will review your request within 48 hours.
4. If approved, return instructions will be provided.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Need Help?